Guest Information
Resort Policies
Please familiarize yourself with our policies to ensure a pleasant stay for all guests.
Check-In & Check-Out
- •Check-in: 2:00 PM onwards
- •Check-out: 11:00 AM
- •Early check-in subject to availability
- •Late check-out may incur additional charges
Payment & Deposits
- •Major credit cards accepted
- •M-Pesa payments available
- •50% deposit required for confirmation
- •Balance due upon check-in
Children Policy
- •Children of all ages welcome
- •Kids under 5 stay free (existing bedding)
- •Baby cots available upon request
- •Child-friendly menu available
Pet Policy
- •Pets are not permitted
- •Service animals allowed with documentation
- •Guide dogs welcome
- •Pet-sitting referrals available
Smoking Policy
- •All rooms are non-smoking
- •Designated smoking areas available
- •Smoking on balconies prohibited
- •Cleaning fee for violations: KES 10,000
Noise & Quiet Hours
- •Quiet hours: 10:00 PM - 7:00 AM
- •Pool area closes at 9:00 PM
- •Events require prior approval
- •Respect fellow guests
Additional Information
The resort reserves the right to modify these policies at any time. Guests will be notified of any changes that affect their reservation. For special requests or exceptions, please contact our reservations team directly at +254 722 203 921 or email info@azulmargarita.com.